When you see someone changing the Philadelphia Eagles Winning is for the Birds shirt or making a drink while you’re waiting for someone to take your order, no they cannot just jump over and take your order, etc, etc. They are not just all tossed on the floor and told good luck, figure it out! There is a definite structure to the shift and each employee working has a specific role they MUST stay in to keep everything running smoothly- especially during busy periods. They cannot share registers because one person has to remain solely accountable for the cash drawer.
Philadelphia Eagles Winning is for the Birds shirt, hoodie, sweater and tank top
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The person who is keeping the Philadelphia Eagles Winning is for the Birds shirt, etc may not be fully trained to make drinks yet. You never know. Don’t assume they’re just ignoring you. And yes, sometimes the employees act out or don’t do their job right. But please leave it to the higher up the employee to discipline them. I would always mama bear over my high school kids if anyone tried to yell at them, and no I will not always just take your side because you are the customer. I will do my best to make everything right and take care of the customer, but not at the expense of my employees’ fair treatment.